Privacy Policy

1. Introduction
1.1 Newcastle Creates is committed to safeguarding the privacy of its website users.
1.2 It is also committed to being transparent about what information we hold about you.
1.3 In this policy we explain how and why we collect and manage the personal information we hold about you.
1.4 We collect information about you
a) by using cookies, and
b) when you send it to us on purpose
1.5 We ask you to consent to our use of cookies, and to our management of the personal information we collect, in accordance with the terms of this policy when you first visit our website.
1.6 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information
2.1 We collect, store and use the following kinds of personal information from you:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
(d) Information that you provide to us for the purpose of subscribing to our membership, email notifications and/or newsletters, including your name and email address
(e) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use
(f) Information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication
(g) Any other personal information that you choose to send to us.

3. Using personal information
3.1 Personal information collected through our website is used for the following purposes:
(a) To administer our website and business
(b) To personalise our website for you
(c) To enable your use of the services available on our website
(d) To send you email notifications that you have specifically requested
(e) To send you our email newsletter, if you have requested it. You can inform us at any time if you no longer wish to receive it.
(f) To manage your membership of Newcastle Creates, if you are a member. You can inform us at any time if you no longer wish to be a member.

(g) To send you communications relating to culture in Newcastle and any other aspect of our business, where you have specifically agreed it. You can inform us at any time if you no longer wish to receive these communications
(h) To provide third parties with statistical information about our users. Those third parties will not be able to identify any individual user from that information
(i) To deal with enquiries and complaints made by you relating to our website
(j) To keep our website secure and prevent fraud
(h) To notify you of any changes to our terms and conditions of use

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the permissions you grant to us.
3.4 Your privacy settings can be used to limit the publication of your information on our website.
3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing or other use.

4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) To the extent that we are required to do so by law
(b) In connection with any ongoing or prospective legal proceedings
(c) In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention
(d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers
5.1 Our collection, storage and management of your personal information conforms to, and is governed by, the General Data Protection Regulation (GDPR) legislation that is currently in place in the United Kingdom. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world, and may not be subject to the same protocols in other territories. We cannot prevent the use or misuse of such information by others in those territories.

6. Retaining personal information
6.1 We comply with our legal (GDPR) obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
(a) To the extent that we are required to do so by law
(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information
7.1 We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure password- and firewall-protected servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email

9. Your rights
9.1 You are entitled to:
(a) know what information we hold about you
(b) have access to that information
(c) have corrections made to any information we hold about you
(d) restrict how your data is used
(e) have the information we hold about you deleted or erased
(f) move the information we hold about you to another data manager
(g) object to the use of any of the information we hold about you
(h) refuse to allow the information we hold about you to be processed using automated means
9.2 You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity for this purpose. We will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
9.3 We may withhold personal information that you request to the extent permitted by law.
9.4 You may instruct us at any time not to process your personal information for marketing purposes.
9.5 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. Third party websites
11.1 Our website may include hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

12. About cookies
12.1 A cookie is a file containing an identifier, a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13. Our cookies
13.1 We use both session and persistent cookies on our website.
13.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) We use cookies on our website to recognise a computer when a user visits the website, track users as they navigate the website, improve the website’s usability, analyse the use of the website, administer the website, prevent fraud and improve the security of the website, personalise the website for each user.

14. Analytics cookies
14.1 We use Google Analytics Universal, including demographics and interest reporting, to analyse the use of our website.
14.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
14.3 The information generated relating to our website is used to create reports. Any demographic reports produced using this data is used to gain a better understanding of our website traffic and improve user experience.
14.4 Data gathered from our website by Google Analytics Universal may be shared with Google to help improve Google’s products and services.
14.5 Our analytics service provider’s privacy policy is available at:

15. Blocking cookies

16.1 Most browsers allow you to refuse to accept cookies.
16.2 Blocking all cookies will have a negative impact upon the usability of many websites.
16.3 If you block cookies, you will not be able to use all the features on our website.

17. Deleting cookies
17.1 You can delete cookies already stored on your computer.
17.2 Deleting cookies will have a negative impact on the usability of many websites.

18. Cookie preferences
18.1 You can manage your preferences relating to the use of cookies on our website

19. Data protection registration
19.1 We are registered as a data controller with the UK Information Commissioner’s Office.
19.2 The data we hold is processed by the Culture & Tourism Manager at Newcastle City Council, managed by us.

20. Our details
20.1 This website is owned and operated by Newcastle Creates Limited
20.2 Newcastle Creates is a Cooperative Society registered under the Cooperative & Community Benefit Societies Act 2014, registration number 4881. Our registered office is: Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QN. If you have any questions about this policy, you can write to us at our registered office, email or call us on 0191 211 5610